Customer Guidelines

Customer Guidelines

Booking Process:

1. Liaise effectively with Naari Tours and Travels to coordinate transportation arrangements.
2. Provide accurate details regarding the number of passengers, pickup/drop-off locations, and any specific requirements.

Arrival on Time:

1. Please arrive at the designated pickup point at least 10 minutes before the scheduled departure time to ensure a prompt departure.

Payment and Cancellation:

1. Adhere to the payment terms and conditions specified by Naari Tours and Travels.
2. Notify promptly in case of any changes or cancellations to the booking.

Behaviour and Conduct:

1. Treat the staff and chauffeurs of Naari Tours and Travels with respect and courtesy.
2. Refrain from engaging in any behaviour that may compromise the safety or comfort of others.
3. Please be mindful of other passengers and keep your speaking volume at a considerate level to avoid disturbing others.

Cleanliness and Care

1. Maintain cleanliness inside the vehicles and refrain from littering or causing any damage.
2. Any additional cleaning required due to negligence or mess caused by passengers will incur additional charges, which will be borne by the respective passenger(s)
3. Handle amenities and facilities with care to ensure they remain in good condition for all passengers.

Safety and Compliance

1. Follow safety instructions provided by the chauffeurs and abide by seatbelt regulations
2. Standing while vehicle is in Motion is strictly prohibited.

3. Adhere to local laws and regulations during the journey, including restrictions on smoking and alcohol consumption.

Boarding & Seating

1. We prioritize the safety and comfort of female passengers. Kindly respect their preference for seating arrangements.
2. Please be mindful of your co-passengers and your personal space. Using seat sliders present on aisle can help create more space and comfort for you and co-passengers.

Luggage

1. Utilize the overhead rack and space under the seat to store your luggage safely and securely during the journey.
2. Before disembarking, ensure that you have collected all your belongings to avoid leaving any personal items behind.

We love pets but not on the Vehicle

1. For the comfort and safety of all passengers, pets are not permitted on board our Vehicles.

Feedback and Communication

1. Provide constructive feedback after the journey to help Naari Tours and Travels improve their services.
2. Communicate any concerns or issues promptly to the customer service team for resolution.

Insurance

1. All the guests travelling with Naari Tours & Travels must possess a valid Travel Insurance. It shall be the sole responsibility of the passenger/guest to hold valid travel insurance. We recommend all guests to buy medical insurance which covers hospitalization and other medical expenses.