Privacy Policy & Customer Guidelines

Our Customer Guidelines

Booking Process

Liaise effectively with Naari Tours and Travels to coordinate transportation arrangements. Provide accurate details regarding the number of passengers, pickup/drop-off locations, and any specific requirements.

Arrival on Time

Please arrive at the designated pickup point at least 10 minutes before the scheduled departure time to ensure a prompt departure.

Payment and Cancellation:

Adhere to the payment terms and conditions specified by Naari Tours and Travels.Notify promptly in case of any changes or cancellations to the booking.

Behaviour and Conduct:

Treat the staff and chauffeurs of Naari Tours and Travels with respect and courtesy. Refrain from engaging in any behaviour that may compromise the safety or comfort of others. Please be mindful of other passengers and keep your speaking volume at a considerate level to avoid disturbing others.

Cleanliness and Care

Maintain cleanliness inside the vehicles and refrain from littering or causing any damage. Any additional cleaning required due to negligence or mess caused by passengers will incur additional charges, which will be borne by the respective passenger(s) Handle amenities and facilities with care to ensure they remain in good condition for all passengers.

Safety and Compliance

Follow safety instructions provided by the chauffeurs and abide by seatbelt regulations. Standing while vehicle is in Motion is strictly prohibited. Adhere to local laws and regulations during the journey, including restrictions on smoking and alcohol consumption.

Boarding & Seating

We prioritize the safety and comfort of female passengers. Kindly respect their preference for seating arrangements. Please be mindful of your co-passengers and your personal space. Using seat sliders present on aisle can help create more space and comfort for you and co-passengers.

Luggage

Utilize the overhead rack and space under the seat to store your luggage safely and securely during the journey. Before disembarking, ensure that you have collected all your belongings to avoid leaving any personal items behind.

We love pets but not on the Vehicle

For the comfort and safety of all passengers, pets are not permitted on board our Vehicles.

Feedback and Communication

Provide constructive feedback after the journey to help Naari Tours and Travels improve their services. Communicate any concerns or issues promptly to the customer service team for resolution.

Insurance

All the guests travelling with Naari Tours & Travels must possess a valid Travel Insurance. It shall be the sole responsibility of the passenger/guest to hold valid travel insurance. We recommend all guests to buy medical insurance which covers hospitalization and other medical expenses.

Our Privacy Policy

Payment Terms

50% advance of the total Trip / Tour cost - Immediately to book all the respective services.
Balance 50% of the total tour cost - 2 days prior to departure date. (Failure to make this payment may result in cancellation of the reservation, and the initial 50% payment will be forfeited.)
Other Charges like Toll tax, parking fees, extra hour, extra km, driver allowance, cleaning fees and any other charges which are not part of advance booking are charged extra.

Security Deposit

The security deposit amount will be Rs. 5000 or 10% of the total tour cost, whichever is higher.
The security deposit must be paid at the time of confirming the booking or as per the payment terms specified in the booking agreement.
The security deposit is fully refundable, provided that there are no damages to the vehicles, properties, or other services provided by Naari Tours and Travels.
Refunds will be processed within a reasonable timeframe, typically after the completion of the tour or service, and upon verification of the condition of the rented vehicles or properties.

Notification

All payments must be notified via email format only, with attached transaction details for verification purposes.
Payments made without proper notification may not be considered valid, and the reservation may not be confirmed.
Payment terms are subject to change at the time of booking as per the policies of hotels and other service providers, especially during high season periods.
Naari Tours and Travels will communicate any changes to payment terms promptly and transparently to the customer.
We do not entertain any credit facility. All payments must be made according to the specified payment terms.
Failure to adhere to the payment terms may result in cancellation of the reservation and forfeiture of any payments made.

Deductions

In the event of damages, cleaning charges, cancellations, or other liabilities incurred during the course of the booking, Naari Tours and Travels reserves the right to deduct appropriate amounts from the security deposit and booking amount.
Deductions will be made based on the extent of damages or losses incurred, as determined by Naari Tours and Travels. Customers will be notified in writing of any deductions made, along with a detailed explanation of the reasons for the deductions.
Customers have the right to dispute any deductions made within a reasonable timeframe, as per the terms and conditions outlined in the booking agreement.
In cases where the security deposit is insufficient to cover the damages, cancellations, or liabilities incurred, customers may be required to pay additional amounts to cover the remaining costs.
Failure to pay additional amounts may result in legal action being taken by Naari Tours and Travels to recover the outstanding balances.

Cancellation

All cancellations must be communicated in e-mail format only to Naari Tours and Travels.

Tour Cancellation

Cancellation made at least 30 days prior to the departure date – No Charges
Cancellation between 30 – 15 days prior to the departure date - 50% of the total tour fare.
Cancellation between 15 - 07 days prior to the departure date – 75% of the total tour fare.
Cancellation made less than 07 days prior to the departure date – 100% of tour fee.

Trip Cancellation

Cancellation made at least 5 days prior to the departure date – 25% of Total Trip Fare.
Cancellation between 05- 03 days prior to the departure date - 50% of Total Trip Fare.
Cancellation between 03 - 02 days prior to the departure date – 75% of Total Trip Fare.
Cancellation made less than 01 days prior to the departure date – 100% of Total Trip Fare.

Refund

Naari Tours and Travels strives to provide excellent service to all customers. In exceptional circumstances where Naari Tours and Travels is unable to perform any of the services booked by the customer, the money will be refunded within fifteen days.
In cases where Naari Tours and Travels is unable to complete the service despite best efforts due to natural calamities, disasters, weather conditions, civil unrest, suspension of transportation services, governmental orders, or other causes beyond our control that make safe and smooth operation impossible, no refund will be offered.
If a refund is approved, it will be applied to the customer's credit card or original method of payment automatically within a certain amount of days, as per standard banking procedures.
Refunds are subject to approval, based on the circumstances surrounding the cancellation or inability to perform the services. Customers will be notified of the approval or rejection of their refund request. Customers are encouraged to reach out to Naari Tours and Travels' customer support team for any assistance or inquiries related to refund requests at accounts@naaritours.com
By booking a services or tour package with Naari Tours and Travels, customers acknowledge and agree to abide by the specified payment terms. These terms are designed to ensure smooth and efficient processing of reservations while maintaining fairness and transparency for all parties involved.